Conflicts-how to persuade team member to do presentations

Methods:

As our group blog mentioned before, there are nine conflict Resolution Modes to resolve the conflicts. In my opinion, the following ones are commonly used: 

1. Problem-solving

Here both parties would recognize that there is a need for solving the problems that have arisen. First, the problem has to be identified and then ways and means devised to solve it. A problem solving approach helps the opposing parties focus on defeating the problem rather than each other.

2. Persuasion

In the persuasion attempt, it is assumed that disagreement over sub-goals can be mediated by reference to common goals. It is believed that objectives are shared and that disagreement over sub-goals can be mediated by reference to common goals.

3. Politics

In the political arena, objectives and goals are not shared and conflicts of interest are evident even though one or both parties to such a conflict cannot succeed without the help of a third party. By identifying potential allies, each of the parties to a political conflict hopes to persuade the other party to concede or else face intervention by a third party. Government intervention in union-management disputes is an example of the use of political maneuvers in conflicts between organisational units. In a word, group politics played a dominant role in the decision 
making.

4.Bargaining

In the bargaining situation, the team has realized there are some subgoal differences within the group which cannot be changed. That means we need to take actions to reach an agreement without persuasion.

My part will deal with the conflict that Lisa doesn't do the presentations. In some courses, teachers will make sure all the team members should do presentations. But in other courses, it may not. It depends on teachers. So if in course X, the teacher doesn't regulate all the team members should do presentations, politics are not suitable to resolve the conflict. In this case, I will use problem-solving and persuasion to let Lisa to do presentations in class.

Steps:

1.Discuss the situation in a respectful manner. Example: "I noticed you seem not be willing to do presentation with us.”

2.Discuss how a conflict (or problem) impacts you, the work group, or the project. "I am not sure you are aware of the full impact of the conflict between you and your team. The other associates are witnessing this, and it is making them uncomfortable... what do you feel is going on?"

3.Persuade her from some aspects, such as the benefits of doing presentations and the defects of not doing presentations:

The benefits of doing presentations

The principal advantage of any presentation is that you can interact with your audience. If you are presenting information in a document, on the other hand, you have to make certain assumptions about your audience. This means that you present your topics and arguments in such a way that meets the preconceived image you have of the audience. If your assumptions are incorrect, then the information that you send out may not have the effect you want it to.

The second advantage is that when presenting you are able to observe the reactions of the audience based on their body language and can thus revise certain elements of your delivery on the spot. For example: If you notice a lot of blank looks when you are presenting a certain point then you can address this by going into more detail or providing context so that everyone understands what you are saying.

In addition to helping you immediately gauge your audience’s degree of understanding, a presentation allows you to assess the level of acceptance of or resistance to what you are saying. For example: Making a short presentation to your team about a proposed change in working practices can give you a good indication of whether the change is going to be readily accepted or not.

In a word, a good presentation can give you a good impression on both teachers and students. It can not only help you get a satisfactory grade in this course, but also can practice your English Speaking. In the meantime, you can develop and apply your presentation skills into further study and work experience.     

The defects of not doing presentations

First, each team has three members. If you don’t do presentations, teachers will notice the absence of you quickly. Though we know your skills of presentations are good enough, teachers don’t know. He may simply think the reasons that you don’t do presentations are the poor skills of your presentations.  It may have negative impact on your final course grade.

Second, other teams also can see you don’t do presentations. They may think you are not easy-going, or can’t collaborate with team members. This will have a negative impression on other classmates. If you need to form groups in other classes or courses, they may not be willing to accept you. As we all know, everyone like people who are easy to get along with.

Last, Tom and Lily’s ideas and performance may be limited without your participation. If the topic is complicated and needs more than two parties to take part in, it is hard for two people to explain and elaborate the topic clearly.

4.Ask for the specific cause of the conflict. "Why not do the presentations with us? We get along well with each other, so what is your reason?”

5.Ask for the solution. For instance, "What do you think you need to do to help solve this situation? What is your next step?"

6.Agree on the action to be taken. This step is often missed and it's the most important one. Think of it as a recap. "So what I am hearing you say is that you are going to talk this through with your team members (discuss details). By when were you thinking of doing that?" The last step is to close on a positive note and ask them to get back to you on the outcome.